Terms of Service

Welcome to CSPM.io. These Terms of Service ("Terms") govern your access to and use of our cloud security posture management platform and services. By using CSPM.io, you agree to these Terms.

1. Definitions

• "Service" refers to the CSPM.io cloud security platform, including all features, tools, and documentation
• "Customer" or "You" refers to the entity or individual using our Service
• "Customer Data" refers to data about your cloud infrastructure that you provide or we collect through authorized access
• "Account" refers to your registered account on the CSPM.io platform

2. Account Registration and Access

2.1 Account Creation

To use our Service, you must:

• Be at least 18 years old or the age of majority in your jurisdiction
• Provide accurate, current, and complete registration information
• Maintain and promptly update your account information
• Keep your password secure and confidential
• Accept responsibility for all activities under your account

2.2 Cloud Access

You grant CSPM.io read-only access to your cloud infrastructure for security analysis purposes. You are responsible for configuring appropriate IAM roles and permissions according to our documentation.

3. Service Use and Restrictions

3.1 Permitted Use

You may use our Service to:

• Monitor security posture of your cloud infrastructure
• Identify security vulnerabilities and compliance gaps
• Generate reports and receive security recommendations
• Automate remediation of security issues (where applicable)

3.2 Prohibited Use

You agree NOT to:

• Use the Service for any illegal purpose or in violation of any laws
• Attempt to gain unauthorized access to our systems or other users' data
• Reverse engineer, decompile, or disassemble any part of the Service
• Remove or obscure any proprietary notices or labels
• Use the Service to compete with or build a competing product
• Upload malicious code, viruses, or harmful content
• Share your account credentials with unauthorized parties
• Resell or redistribute the Service without authorization

4. Customer Data and Privacy

4.1 Your Data

You retain all rights, title, and interest in your Customer Data. We use Customer Data solely to provide the Service and as described in our Privacy Policy.

4.2 Our Access

We access Customer Data only as necessary to provide the Service, troubleshoot issues, or as required by law. We implement strict access controls and audit logging for all data access.

4.3 Data Security

We implement industry-standard security measures to protect your data. However, no system is completely secure. You acknowledge the inherent security risks of internet-based services.

5. Fees and Payment

5.1 Subscription Fees

Service fees are based on your selected pricing plan. All fees are non-refundable except as required by law or as explicitly stated in your agreement.

5.2 Payment Terms

• Fees are billed in advance on a monthly or annual basis
• Payment is due upon receipt of invoice
• You authorize us to charge your payment method on file
• Late payments may result in service suspension or termination

5.3 Price Changes

We may change our pricing with 30 days' notice. Price changes apply to renewals and do not affect your current billing period.

6. Service Level and Support

6.1 Availability

We strive to maintain 99.9% uptime for our Service, excluding scheduled maintenance and circumstances beyond our control. Specific SLA terms are provided in your service agreement.

6.2 Support

Support levels vary by pricing plan. Enterprise customers receive priority support with dedicated response times.

6.3 Maintenance

We may perform scheduled maintenance with advance notice. Emergency maintenance may occur without notice to address critical security or stability issues.

7. Intellectual Property

7.1 Our IP

CSPM.io and all related technology, software, and content are our exclusive property. These Terms grant you a limited, non-exclusive, non-transferable license to use the Service.

7.2 Feedback

If you provide feedback, suggestions, or ideas about our Service, we may use them without obligation to you.

8. Warranties and Disclaimers

8.1 Service Warranty

We warrant that the Service will perform substantially as described in our documentation. This warranty is void if issues result from misuse, unauthorized modifications, or use outside our specifications.

8.2 Disclaimer

EXCEPT AS EXPRESSLY PROVIDED, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, CSPM.IO SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES.

IN NO EVENT SHALL OUR TOTAL LIABILITY EXCEED THE FEES YOU PAID US IN THE 12 MONTHS PRECEDING THE CLAIM.

Some jurisdictions do not allow limitation of liability for certain types of damages, so some limitations may not apply to you.

10. Indemnification

You agree to indemnify and hold harmless CSPM.io from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from:

• Your use of the Service
• Your violation of these Terms
• Your violation of any rights of another party
• Your Customer Data

11. Term and Termination

11.1 Term

These Terms remain in effect while you use our Service.

11.2 Termination by You

You may terminate your account at any time through the platform settings or by contacting support. No refunds will be provided for prepaid fees.

11.3 Termination by Us

We may suspend or terminate your access immediately if:

• You breach these Terms
• Your account has unpaid fees
• We are required to do so by law
• Providing the Service poses a security or legal risk

11.4 Effect of Termination

Upon termination:

• Your access to the Service will cease immediately
• We will delete your Customer Data within 90 days unless legally required to retain it
• You must cease all use of our intellectual property
• You remain liable for all fees incurred before termination

12. Changes to Terms

We may modify these Terms at any time. We will notify you of material changes via email or platform notification. Your continued use of the Service after changes constitutes acceptance of the modified Terms.

13. Governing Law and Disputes

13.1 Governing Law

These Terms are governed by the laws of [Your Jurisdiction], without regard to conflict of law principles.

13.2 Dispute Resolution

For any disputes arising from these Terms:

1. Informal Resolution: Contact us at [email protected] to attempt resolution
2. Mediation: If informal resolution fails, we agree to mediation
3. Arbitration: Unresolved disputes will be settled by binding arbitration

13.3 Class Action Waiver

You agree that disputes will be resolved individually, not as part of a class action or consolidated proceeding.

14. General Provisions

14.1 Entire Agreement

These Terms constitute the entire agreement between you and CSPM.io regarding the Service.

14.2 Severability

If any provision is found unenforceable, the remaining provisions remain in full effect.

14.3 No Waiver

Our failure to enforce any right or provision does not constitute a waiver of that right.

14.4 Assignment

You may not assign these Terms without our prior written consent. We may assign these Terms to any affiliate or in connection with a merger or acquisition.

14.5 Force Majeure

Neither party is liable for failure to perform due to circumstances beyond reasonable control, including natural disasters, war, terrorism, labor disputes, or internet failures.

15. Contact Information

For questions about these Terms, please contact us:

• Email: [email protected]
• Support: [email protected]
• General: [email protected]